Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and Tentt (“Tentt,” “we,” “us,” or “our”) and govern your access to and use of the Tentt website at trytentt.com, our newsletter and free resources, and the go-to-market (GTM) engineering services we perform for client companies (collectively, the “Services”).

By accessing or using the Services, you agree to these Terms. If you are accepting these Terms on behalf of a company, entity, or client, you represent that you have authority to bind that organisation, and “you” refers to that organisation.

Tentt is a GTM engineering agency. We design, build, and run AI-powered, signal-driven go-to-market systems for B2B companies (each a “Client”), covering outbound, CRM, enrichment, signals, and RevOps. We are a services business, not a SaaS vendor, and our paid work is delivered under a separate proposal, statement of work, or order form (each an “Engagement”).

Separately, Tentt publishes a free newsletter and free resources, such as slide decks and PDFs linked to our YouTube videos. These are described in Section 6 below and are available without an Engagement.

In the event of a conflict between these Terms and an Engagement, the Engagement controls for the subject matter it covers.

We currently offer two paid Engagements: the One-System Build, a 30-day build of a single GTM system, and The 90-Day Sprint. Under an Engagement, Tentt may provide services including:

• GTM strategy, target customer profiling (ICP), and signal research;
• Outbound systems, including outreach sent under the Client’s brand, domain, and identity;
• CRM design and build, enrichment, and data hygiene on the Client’s behalf;
• AI workflows, automations, and RevOps tooling configured for the Client.

The specific scope, deliverables, ownership terms, and fees for each Engagement are set out in that Engagement.

Where Tentt sends outreach communications under a Client’s brand, domain, and identity, the Client is the sender of record for those communications. The Client is responsible for (a) ensuring it has a lawful basis to contact each recipient under applicable law, including the CAN-SPAM Act, the Telephone Consumer Protection Act, U.S. state privacy laws, the UK/EU GDPR, Canada’s CASL, and any other jurisdiction that applies; (b) providing accurate sender identification and a functioning unsubscribe mechanism; (c) honouring suppression, opt-out, and deletion requests promptly; and (d) the content of any messages sent, including representations about the Client’s business, products, or capabilities.

Tentt will configure and operate outreach infrastructure in line with the Client’s instructions and commercially reasonable deliverability practices, but does not independently verify consent for each recipient and does not act as the sender of record.

You may not use the Services, and may not instruct Tentt to use the Services on your behalf, to send outreach that is unlawful, deceptive, harassing, or that impersonates a third party.

You agree not to, and not to permit any third party to:

• Scrape, crawl, or bulk-download content from the website, except through means we expressly provide for that purpose;
• Resell, sublicense, or redistribute our free resources as a standalone product, or present them as your own work;
• Reverse engineer, decompile, or attempt to derive source code of the Services except to the extent this restriction is prohibited by law;
• Use the Services to transmit malware, conduct intrusion attempts, or interfere with the integrity or performance of the Services;
• Use the Services in violation of applicable law, including privacy, export control, anti-spam, and sanctions laws;
• Misrepresent your identity or affiliation, or send communications under the Tentt brand without authorisation.

Sharing links to our content, and quoting short extracts with attribution to Tentt and a link to the source page, is permitted.

Tentt publishes a free newsletter and free resources, including slide decks, PDFs, templates, and videos. You can unsubscribe from the newsletter at any time using the link in any email we send.

Free resources are provided for general information and education only, free of charge and as-is. They do not constitute legal, tax, or financial advice. They may be incomplete, out of date, or contain errors, and the tools, prices, and features they describe may change. You are responsible for checking anything before relying on it in your own business.

Some resources link to or recommend third-party software, including open-source tools. Those tools are not provided by Tentt and are governed by their own licences and terms. Your use of them is at your own risk and subject to those licences.

The Services, including the website, the newsletter, our videos and free resources, our software, research, written content, and trademarks, are owned by Tentt or its licensors and are protected by intellectual property laws. Except as expressly granted in these Terms or an Engagement, no licence is granted by implication, estoppel, or otherwise.

For Engagements, deliverable ownership is determined by the applicable Engagement. Tentt retains ownership of its pre-existing materials, know-how, methodologies, workflows, and any general improvements to its underlying tools. A Client’s licence to use delivered configurations, playbooks, and assets is scoped to that Client’s own business unless the Engagement says otherwise.

You retain ownership of the data, CRM records, contacts, files, and other materials you provide to us (“Client Data”), including any contact lists used for outreach. You grant Tentt a limited licence to access, process, and use Client Data solely to provide and improve the Services for you, and as otherwise permitted by an applicable Engagement or our privacy practices.

You represent that you have the rights necessary to provide Client Data to us and that our use of it as permitted under these Terms will not violate any third-party rights or applicable law. You are responsible for the lawfulness of any outreach lists you provide, including the basis on which each contact was collected.

Portions of the Services use large language models and other machine learning systems to generate suggestions, drafts, research summaries, outreach copy, enrichment, and workflow outputs (“AI Outputs”). AI Outputs may be inaccurate, incomplete, biased, or unsuitable for a specific purpose. You are responsible for reviewing AI Outputs before relying on them, especially for financial, legal, regulatory, or outbound communication decisions.

Nothing in the Services constitutes legal, tax, or financial advice.

Fees for Engagements are set out in the applicable Engagement. Unless stated otherwise, fees are quoted in U.S. dollars, are non-refundable, and are due within the payment terms specified on the invoice. Late amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. You are responsible for any taxes other than taxes on Tentt’s net income. The newsletter and free resources are provided free of charge unless otherwise indicated.

Each party may receive non-public information from the other that is marked or reasonably understood to be confidential (“Confidential Information”), including target account lists, pipeline data, CRM contents, and go-to-market strategy. Each party will use the other’s Confidential Information only to perform under these Terms or an Engagement and will protect it with at least the same degree of care it uses for its own confidential information, and no less than a reasonable degree of care. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was already known without restriction, or is independently developed.

The Services integrate with, link to, or incorporate information from third-party products, websites, data providers, and public sources. Tentt does not control those third parties, is not responsible for their content or practices, and makes no representations about them. Your use of any third-party service is governed by that service’s own terms.

The Services, including the newsletter and free resources, are provided “as is” and “as available.” To the maximum extent permitted by law, Tentt disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Tentt does not warrant that the Services will be uninterrupted, error-free, secure, or that any content, including AI Outputs or free resources, will be accurate, complete, or reliable.

To the maximum extent permitted by law, in no event will Tentt, its affiliates, or their respective officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or relating to these Terms or the Services, even if advised of the possibility of such damages.

Tentt’s aggregate liability arising out of or relating to these Terms or the Services will not exceed the greater of (a) the amounts paid by you to Tentt under the applicable Engagement in the twelve months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

You will defend, indemnify, and hold harmless Tentt and its affiliates from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of (a) your use of the Services in violation of these Terms, (b) Client Data or outreach instructions you provide, including any claim that an outreach recipient did not consent or that your lists were unlawfully obtained, or (c) your violation of applicable law or the rights of a third party.

We may suspend or terminate your access to the Services at any time if you breach these Terms or if we reasonably believe your use poses a security, legal, reputational, or operational risk. Termination of an Engagement is governed by the Engagement itself. Sections intended by their nature to survive termination, including Intellectual property, Confidentiality, Disclaimers, Limitation of liability, Indemnification, and Governing law, will survive.

We may update these Terms from time to time. When we do, we will update the “Last updated” date above. Material changes will be communicated by reasonable means, such as a notice on the Services or an email to Clients. Your continued use of the Services after the changes take effect constitutes acceptance.

These Terms are governed by the laws of the State of Delaware, without regard to its conflicts of law principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute not subject to arbitration, and each party waives any objection to venue in those courts.

Questions about these Terms can be directed to Tentt through the contact details published on our website.